Warranty Information

At our third party supplier, we take pride in the durability and longevity of our products. We guarantee that our products will be of exceptional quality and craftsmanship, and free from defects and flaws. We are committed to lasting relationships, so in the event that your product shows defects, please follow the steps in the “Submitting A Warranty Claim” section below.

Our warranty terms vary by product, material, and collection. All products are backed by a limited manufacturer’s defect warranty.
All claims must be submitted in writing within 30 days of discovery of the claimed defect. Any shipping damages need to be reported within 24 hours of delivery. Approved claims resulting in a replacement must be for the same product. The purchaser will be asked to submit a brief description of the defect along with photos.

Warranty Coverage

Signature, Autograph & Affinity Collection Products

Products shall be free from material defects and shall not splinter, crack, chip, peel, or rot for two (2) years from the date of purchase for both commercial and residential use.

Mainstay and Games Collection Products

Products shall be free from material defects, and shall not splinter, crack, chip, peel, or rot for ten (10) years for residential use and two (2) years for commercial use from the date of purchase.

Mainstay and Games Collection Product Hardware

Warranted to perform as required for five (5) years for residential use and one (1) year for commercial use from the date of purchase.

Cushion and Pillow Fabric Products

Fabric warranties vary by fabric type and are covered under a limited prorated warranty provided directly from the fabric mill. This warranty covers the fabric becoming un-serviceable because of loss of color or strength from normal exposure conditions including sunlight, mildew, rot, and atmospheric chemicals.

Marine grade solution dyed acrylic fabrics: Warranted against light fastness for ten (10) years.
Furniture grade solution dyed acrylic fabrics: Warranted for five (5) years.

Customer’s Own Materials are not warranted.

Warranty Exclusions

The following items are specifically excluded from the limited warranty:

  • Assembly, disassembly, or mishandling of products after they leave the facility
  • Modifications made to the product after production
  • Exposure to external heat sources
  • Ordinary wear and tear, abuse, or neglect
  • Lack of regular maintenance
  • Fading due to sun exposure
  • Deviances in color or pattern in products purchased later
  • Rust or corrosion of stainless steel or zinc coated steel hardware
  • Improper chemical balance in water for in-water use
  • Damage caused by acts of God, environmental conditions, or intentional acts

Submitting A Warranty Claim

To submit a warranty claim:
Contact  somd_annapolis@poolscouts.com
Pool Scouts of Southern MD and Annapolis is the dealer working with our third party supplier to provide the best products and services for customers’ needs.

Please have proof of purchase ready when submitting a warranty claim.